Find out how we are different
As the manufacturer of our products, we take pride in stating that our items come directly from Vietnamese artisan villages.
We are the maker, the supplier and the seller of the products you are seeing on our sites. Each item is meticulously handmade by skillful local in Vietnamese village. We operate on a fair trade basis, always yearning to the best of mutual benefits for our artisans and customer alike.
You just cannot be sure of where they source the products being offered: from artisan villages or Industrial factories? - Are the items you are buying produced ethically and traded on fair basis?
- Are those items worth the cost in offer?
- And, so many other questions to ask.
The quality control process of MadeTerra has been tested and verified by big clients. See our certifications for more.
Each handmade product is unique and we, as the maker of our own products, understand that thoroughly. That is why we start quality controlling from the very first stage of production- growing our materials. Seagrass, water hyacinth, bamboo, etc.. are grown and taken care by our artisans, then selected and carefully harvested to ensure the best quality.
Each production stage is monitored closely by makers of the products themselves and the end products are checked one-by-one manually by our quality control team.
We are confident to say that we have faced with product defects very rarely.
It's actually hard for big and famous brands to keep a close eye on their production, especially in case of handmade products.
The reason for this is quite simple: they source their products from various different suppliers, through a number of intermediaries. They may as well have a look at some random items when receiving shipments from suppliers, but not at the whole production process.
|MadeTerra||OthersOur products pass lab tests by major customers. The tests include lead content, cadmium content, color fastness to cracking (cloth), formaldehyde release, requirement in accessible resin-bonded wood components of the European Standard, “Safety of Toys: Organic Chemical Compounds - Requirement"|
Our products pass lab tests by major customers. The tests include lead content, cadmium content, color fastness to cracking (cloth), formaldehyde release, requirement in accessible resin-bonded wood components of the European Standard, “Safety of Toys: Organic Chemical Compounds - Requirement"
You cannot be sure. These information is not usually published on brand sites.
As a local company in Vietnam, we are pioneering the maker-to-market movement here.
We and the artisans agree with the following three-party balance practices:
We are working toward a long-term relationship between all parties involved. We believe operating this way will make the business sustainable and meaningful.
Your purchases make direct changes to us, the local artisans and their families.
Large brands are often difficult on budget and sometimes they need to cut their production partners short.
That may lead to a tough time for the product makers- if they are local artisans and are counting on those co-operations as a way to improve their lives.
We support 30-day return/ exchange for any reason. The process will be handled personally by one of our customer supporter. He/she will follow your case until you are completely satisfied.
Don't hesitate to reach out to us if you have any problems at all with your order.
Note: Shipping and return postage will be charged in case of customers remorse, but are free of charge for product defects.
Long wait time and hassle return experience. Sometimes your return request is forwarded back and forth within their system.
Don't let that make you accept the products you are not 100% happy with.